FAQ



It depends on the complexity of the project – normally this would involve a brief from you regarding the product (value, fragile, fresh, stored, etc) and your ideas and thoughts on packaging.

Our design would take into account whether your products will be transported in individual units or palletised and also the end destination – whether this is e-commerce or SRP (shelf ready packaging).

Our best advice is to give our friendly team a call on 01733 371800 or contact us here.

Plain samples are normally free of charge.

This is generally 5 to 7 working days.

Yes, you can order by phone. Email is often easier, though – all orders are acknowledged automatically on our system to ensure your requirements are correct.

No, we are refreshingly flexible about quantities, and can quote from one box to 100,000.

The quote you’ll receive is based on price points depending on your exact requirements. The more you order, the less the unit will cost.

Yes, you can. We can give you a delivered price or an ex works price (where you are responsible for collecting your order).

Once you place your order, we place ours so that we have the material we need to complete the job.

We do understand that sometimes circumstances and requirements change. As a rule of thumb, any amendments or cancellations would need to be made by 12 noon the following day.

Like most companies, we carry out credit checks on all new customers. Normally an account can be set up within 7 working days, it’s a straightforward process. We ask for cleared funds before processing orders from new customers.

Our normal terms are 30 days nett month end (subject to credit checks).

Happily we are able to offer a storage facility – we can include this in your quote if required.

If we are delivering your order to you, this will be via our own vehicles on the day and date confirmed on our order acknowledgment.

We can offer next day delivery on standard stock items only – things like stock boxes, tape, strapping, loose fill, etc.

If you need urgent delivery, let us know, and we’ll include next day delivery in the price we quote.

Generally speaking, we deliver orders using our own transport. Next day deliveries may sometimes be made by courier.

Yes, we are able to offer deliveries to Europe upon request.

Call us on 01733 371800 to discuss your requirements.

We take pride in the quality and resilience of our packaging.

In the rare event that this is found to be faulty, we’ll replace it.

We only use corrugated (cardboard) packaging – all of which is sourced from FSC compliant suppliers.

Yes, we can. Just ask our friendly team who will be happy to help you comply with PPR. Our report can be supplied direct from our management system.

You’ll find our friendly team ready to help with any request.

Give us a call on 01733 371800 or email sales@reliantpackaging.co.uk